Privacy Policy and Disclaimer


Privacy Policy for the MetriLife Mobile Application


Welcome to the MetriLife mobile application (the “Application”).  By downloading, accessing, or using the Application, you agree to the terms and conditions of this Privacy Policy.




MetriLife is owned and operated by 1-Life Inc. (1LI). 1LI is committed to protecting the privacy of users of the MetriLife app. All customer data collected through the MetriLife app is governed by this policy.

The 1LI Privacy Policy is compliant with federal and provincial privacy laws including the Health Insurance Portability and Accountability Act (HIPAA); the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and equivalent provincial legislation, and has incorporated the fundamental principles recommended by the Canadian Standards Association under the Model Code for the Protection of Personal Information.


Collection, Use, and Disclosure of Information


"Personal Information" is personally identifiable information and can include your name, address, date of birth, phone number, e-mail address, and personal health details.

Personal Information is collected by the MetriLife app when you specifically and knowingly choose to provide it by entering it into the app. Personal information inputted into the MetriLife app can be accessed via the MetriLife app.


The MetriLife app collects, holds, and uses your personal information primarily for the purpose of providing you with the services that the app offers. These services may include providing digital journaling and well-being tracking functionality. The information collected is the minimum required to fulfill the purposes. The information 1LI holds may include journal logs/entries, well-being information, training information, injury information, sickness information, ailment information, quality of life information, messages, contact information, and analysis of other information held.


You can choose to send your account information to your authorized care providers, support team members, or organizations (e.g., your coach, or club). Your account information cannot be shared by anyone other than you. 1LI has no control over the use of your Personal Information if you share your account information with a care provider, support team member, or organization, and 1LI will not be liable for any collection, use or disclosure of your Personal Information by an authorized care provider, support team member, or organization.

We will use your email address to send you updates, reminders, and other information relating to your use of the MetriLife app. If you indicate that you are interested in receiving information from the MetriLife app, your Personal Information will be used to contact you or to send you materials via e-mail and other mailings.


Anonymous or "non-personal" information gathered by the app may be used for technical, research and analytical purposes. For example, your IP address may be used for analytical purposes.


The purpose of storing any Personal Information you may provide us with, or that may be gathered when you visit the app, or fill out any forms within the app, is to enable 1LI to maintain communication with you.


1LI will seek your consent, as required by applicable privacy legislation, prior to the collection, use and disclosure of the Personal Information. Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of information about you. You may also withdraw your consent to any further collection, use or disclosure of information about you at any time by giving us reasonable notice. Your Personal Information will not be used for any other purpose without your consent.


To ensure that 1LI  efficiently provides the services you have requested from us, 1LI may share your Personal Information with selected business partners who are acting on our behalf as suppliers, or service providers. Such business partners are provided with only such information as is necessary. Personal Information provided to business partners may be used only for the purpose stipulated and is subject to strict terms of confidentiality.


1LI represents that it - and any third party that provides server computers that host the MetriLife app - is compliant with HIPAA, PHIPA, and PIPEDA, or is compliant with laws providing the same level of privacy protection.


"Health information" is defined by the applicable legislation, e.g., PHIPA, HIPAA. (See for the definition of health information under HIPAA; see for the definition of health information under PHIPA). You consent to your health information and other Personal Information being released to and made available to 1LI and the MetriLife app, by yourself and/or by any other person who has access to it. You further consent to your health information and other Personal Information being released to and made available to 1LI's suppliers and service providers when 1LI deems such release is required in order to fulfill the purposes identified above. A list of what Personal Information is made available to 1LI's suppliers, service providers, and subsidiaries is available upon request. Furthermore, you consent to 1LI releasing and making available your health information and other Personal Information to any person whom you (have) authorize (d), e.g., by sharing your information using the MetriLife app's built-in sharing functionality.


All MetriLife app users are required to abide by the applicable legislation (e.g., PHIPA or HIPAA). You acknowledge and consent to this.


By using our website(s) or the MetriLife application, you agree to 1LI’'s Privacy Policy. If you do not agree to this policy, please do not use our sites or apps. Your continued use of the 1LI site or MetriLife app following the posting of changes to these terms will mean you accept those changes. 1LI reserves the right to change, update, or modify its Privacy Policy at any time without notice, and by using our site or app, you agree to the privacy policy in place at that time. 1LI will inform you prior to new uses of your Personal Information.




1LI has procedures that govern the retention of both your Personal Information and other data. Your Personal Information will be retained when you are a customer or for a reasonable time thereafter, or as required by relevant statutory, regulatory or contractual requirements.

When you ask for your account to be closed, and 1LI is no longer required to retain your Personal Information, we will automatically anonymize your account data. You may also request that we close your account and securely delete your Personal Information.


Use of Cookies


The MetriLife app uses a browser feature called a “cookie" to maintain information about your current connection to the app. A cookie is a small text file that is placed on your hard disk. "Cookies" contain a unique identification number that identifies your browser, but not you, to our systems each time you visit our app. 1LI does not collect any Personal Information about you through cookies nor can a cookie carry damaging software such as malware.


There are two types of cookies in use with the MetriLife app which include:

Session based cookies - Only used for the length of time you are connected to the app and expire when you disconnect.


Persistent based cookies - Are more permanent in nature and can be re-used when you return to the app from the same computer.


The use of cookies is an industry standard and many major browsers are initially set up to accept them. You can reset your browser to either refuse to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you will not be able to use some features of our app.




When you send us an e-mail or when you ask us to respond to you by e-mail, 1LI collects your exact e‑mail address and any information you have included in the e-mail message.

1LI uses your e-mail address to provide the services offered by our app, acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further.


Remember that e-mail sent over the Internet is generally unencrypted and transmitted in clear text.  E-mails sent from the MetriLife app are subject to this same limitation. If you do not wish to have your account information shared with you, you may choose to “unsubscribe” from this feature by going to ‘Menu” > ‘Settings’ > ‘Reports.’  1LI recommends that you use caution when forwarding free-format e-mail messages to us and that you do not include confidential information (such as unique user IDs, passwords or Personal Information) in those messages.

Confidential information should be transmitted to us through other secure methods as using the in-app messaging feature.  




1LI will try to ensure that information about you is accurate, complete and up-to-date. You can also modify, change, or correct your information within the app by going to ‘Menu' > ‘Click your Name'.


You can also inform 1LI of any change to your information by contacting the Privacy Office.




1LI  is committed to protecting your privacy. Security measures such as restricted access to offices and and the use of passwords and encryption have been adopted to protect your Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.


1LI takes commercially reasonable security measures to protect the confidentiality and security of your Personal Information. Data, including your Personal Information, is hosted on secure servers.


Our employees have been trained to respect your privacy. Those employees with access to your Personal Information shall use your Personal Information strictly in accordance with the 1LI Privacy Policy and the laws applicable to our business.




If you have any questions, concerns, complaints, or requests about the collection, use, correction, or disclosure of your Personal Information by 1LI , or if you simply want to know whether we have any of your Personal Information on file, you may contact our Privacy Office. Except in limited circumstances, as specifically provided by applicable privacy legislation, 1LI can tell you whether we hold Personal Information about you.


1LI will only refuse access to information about you in those circumstances permitted or required by applicable privacy legislation. If 1LI refuses access to you, it will provide you with the reasons for its refusal upon request. Exceptions may include information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege. 1LI will respond to your requests for access in accordance with applicable privacy legislation.


Questions or Concerns


If you have any questions or concerns about your Personal Information held by 1LI or about the compliance by 1LI with 1LI Privacy Policy, please contact our Privacy Office.


By email:


By mail:

Privacy Official

c/o 1-Life Inc.

1 Eleanor Dr. Ottawa, ON K2E 6A3


1LI has procedures in place to receive and respond to complaints or inquiries about its handling of Personal Information. The complaint procedures can be provided to anyone who makes inquiries or lodges complaints upon request.


Further information about 1LI’s privacy/security-related policies and procedures is available upon request.


If you are not satisfied with the response from our Privacy Office after making a complaint, you may have recourse to additional remedies under applicable privacy legislation (for example, Canadians can follow the instructions on how to file a privacy complaint available on the website of the Office of the Privacy Commissioner of Canada).